At ImanieAfrica we prioritize the security and protection of your data. We understand the importance of ensuring a safe and secure online shopping experience for all our customers. Here’s how we ensure the security of your data:

1. Secure Socket Layer (SSL) Encryption: We utilize SSL encryption technology to secure the transfer of data between your browser and our servers. This encryption ensures that your personal information, including payment details, remains confidential and protected from unauthorized access.

2. Secure Payment Processing: Our online shop integrates with trusted and reputable payment gateways that comply with industry-standard security protocols. This means that when you make a purchase, your payment information is encrypted and processed securely, minimizing the risk of fraud or theft.

3. Privacy Policy: We have a comprehensive privacy policy in place that outlines how we collect, use, and protect your personal information. We are committed to transparency and adhere to strict privacy practices to safeguard your data.

4. User Account Security: If you choose to create an account with us, we encourage you to use strong, unique passwords and consider enabling additional security measures such as two-factor authentication. This adds an extra layer of protection to your account and helps prevent unauthorized access.

5. Regular Security Updates: We stay proactive in maintaining the security of our website by regularly updating our systems with the latest security patches and measures. This helps us address any potential vulnerabilities and ensures that your data is always protected.

6. Compliance with Regulations: We comply with relevant data protection regulations, such as the GDPR (General Data Protection Regulation), to ensure that your data rights are respected and upheld.

7. Customer Support: Should you have any concerns or encounter any issues regarding the security of your data, our dedicated customer support team is available to assist you. We take all inquiries seriously and work diligently to address any security-related concerns promptly.

At ImanieAfrica we are committed to providing you with a safe and secure shopping environment. Your trust and satisfaction are of utmost importance to us, and we continuously strive to maintain the highest standards of security and data protection.

If you have any further questions or would like more information about our security measures, please don’t hesitate to contact us.

The delivery charges for orders from our Online Shop vary depending on several factors, including the shipping destination, the weight and dimensions of the package, and the chosen shipping method.

To determine the exact delivery charges for your order, simply proceed to the checkout page and enter your shipping address. The delivery charges will be calculated and displayed before you finalize your purchase, allowing you to review and confirm the total cost including shipping fees.

We strive to provide transparent pricing and competitive shipping rates to ensure a positive shopping experience for our customers. If you have any specific questions or concerns regarding delivery charges, feel free to contact our customer support team for assistance.

In our Online Shop, we offer a variety of payment methods to provide convenience and flexibility to our customers. Currently, we accept the following payment methods:

1. Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

2. Bank Transfer: We provide bank transfer details for customers who prefer to make payments directly from their bank accounts. 

Please note that available payment methods may vary depending on your location and the specific products or services you are purchasing. We are continually exploring new payment options to enhance the shopping experience for our customers. If you have any questions or require assistance with payment methods, please don’t hesitate to contact our customer support team.

Delivery times may vary depending on several factors, including your location, shipping method selected, and product availability. Generally, we strive to process and dispatch orders within 1 – 2 business days after payment confirmation.

Once your order has been dispatched, delivery times typically range from 3 – 5 business days for domestic shipments. International orders may take longer due to customs clearance and other factors.

Please note that delivery estimates are provided as guidelines and may be subject to unforeseen delays, such as during peak seasons or adverse weather conditions. Rest assured, we work closely with our shipping partners to minimize any potential disruptions and ensure timely delivery of your order.

For more specific information regarding delivery times for your location or any other inquiries related to shipping, feel free to contact our customer support team.

After ordering from our website, here’s what typically happens:

1. Order Confirmation: Immediately after placing your order, you should receive an order confirmation email. This email will include details of your order, such as the items purchased, total cost, and shipping address. If you don’t receive this email, please check your spam or junk folder, or contact our customer support team for assistance.

2. Processing: Once we receive your order, our team will begin processing it. This involves verifying the items ordered, checking stock availability, and preparing your order for shipment.

3. Shipping: After processing, your order will be shipped to the address provided during checkout. We work with reliable shipping partners to ensure your order reaches you in a timely manner. You will receive another email with tracking information once your order has been shipped, allowing you to track its progress and estimated delivery date.

4. Delivery: Depending on your location and the shipping method chosen, delivery times may vary. Please refer to our shipping policy for estimated delivery times. If there are any delays or issues with your delivery, our customer support team will be available to assist you.

5. Receipt of Order: Once your order is delivered, please inspect the package carefully to ensure everything is as expected. If there are any issues or discrepancies with your order, please contact us immediately so we can resolve them.

6. Feedback and Support: We value your feedback and are here to assist you with any questions or concerns you may have about your order. Feel free to reach out to our customer support team if you need further assistance or have feedback about your shopping experience.

If you have any specific questions about your order or the ordering process, please don’t hesitate to contact us. We’re here to help make your shopping experience as smooth and enjoyable as possible.

Yes, typically, when you place an order on a website, you should receive an invoice for your purchase. The invoice serves as a confirmation of your order and includes details such as:

1. Order Number: A unique identifier for your order.

2. Itemized List: A list of the products or services you purchased, including quantities, descriptions, prices, and any applicable taxes or fees.

3. Total Cost: The total amount you are charged for the order, including any taxes, shipping fees, or discounts applied.

4. Payment Information: Details about the payment method used for the transaction.

5. Billing Information: Your billing address and contact information.

6. Shipping Information: If applicable, the shipping address and shipping method chosen for the order.

Receiving an invoice is important for keeping track of your purchases, managing your finances, and resolving any discrepancies that may arise. If you don’t receive an invoice automatically after placing an order, you may need to contact the website’s customer support to request one.